We appreciate your visit to the Vonexta webpage found at www.vonexta.com (the "Website"). Vonexta ("Vonexta," "our," "we," or "us") owns and operates this online property. This Privacy Policy by Vonexta ("Privacy Policy") outlines how we handle personal and other information collected when you: (a) use or browse the Website and/or its offerings; and/or (b) express interest in Vonexta Services and wish to be contacted by us. Terms capitalized herein but not defined shall carry the meanings ascribed to them in the Vonexta Website Terms and Conditions ("Terms and Conditions"). If you do not consent to the terms outlined in this Privacy Policy in their entirety, refrain from accessing or using the Website and/or its offerings.
Collection of Personal Information
In the context of this Privacy Policy, "personal information" refers to individually identifiable data pertaining to an individual. We gather personal information primarily when you fill out a contact form to request direct communication from Vonexta regarding your interest in or usage of Vonexta Services. Information required to complete a contact form on the Website may include, but is not limited to: (a) first and last name; (b) email address; (c) phone number; (d) company name (if applicable); (e) company size (if applicable); (f) any additional comments; and (g) any other details requested on the relevant form. Furthermore, if you've entered into Services Agreement(s) with Vonexta, you might be prompted to input credit card or banking details to facilitate payment for the applicable Vonexta Services.
Utilization of Personal Information
The personal information you furnish remains your property. We do not engage in the sale, rental, exchange, or barter of your personal information for financial gain or promotional purposes. When you request contact regarding Vonexta Services, we employ the provided personal information to: (a) address your inquiries or feedback; (b) offer support for Vonexta Services; (c) periodically send you updates about Vonexta Services and/or Website Offerings; (d) utilize a third-party provider to identify fraudulent sign-ups. Additionally, we may archive your inquiries or feedback for future reference.
Upon registering an account with us, we request specific details such as contact information and billing data to facilitate communication and payment for our products and services. We also automatically collect certain information, like your IP address, upon account login or when your software application, built on Vonexta technology, interacts with our APIs. This data aids in understanding user demographics and behaviors and in identifying, preventing, and investigating fraudulent or abusive activities. Vonexta employs a third-party provider to detect fraudulent sign-ups. Automated decision-making processes may be used to identify and suspend accounts involved in spamming or other abusive or fraudulent behaviors. Account holders subjected to suspension under such circumstances are informed of the suspension and given the opportunity to request a manual review.
You consent to receiving periodic communications from us via email, phone, or other channels, providing updates and relevant information regarding your continued use of Vonexta Services, as well as to promote or inform you about other Vonexta products or services we believe may interest you. Should you wish to discontinue receiving future communications, please refer to the Opt-Out/Unsubscribe section below.
We may grant access to your personal information or communications with us to third-party agents, service providers, and subcontractors, strictly for the purpose of performing services for us and/or operating the Website, Website Offerings, and/or Vonexta Services. These parties are prohibited from exploiting your personal information for their own gain.
We retain the right to disclose current or past personal information: (i) if we suspect the Website, Website Offerings, and/or Vonexta Services are or have been utilized in breach of the Terms and Conditions, applicable Services Agreements, or for unlawful activities; (ii) if subpoenaed, with prior email notification and opportunity for challenge, where permissible by law; or (iii) in the event of a sale, merger, or acquisition, with prior email notification or prominent notice on the Website, including any changes in ownership or usage of personal information and available choices.
Credit Card Transactions
Third-party service providers handle credit card payment processing for Vonexta. When making payments for Vonexta Services through the Website, payment details are either directly collected by these third-party service providers or shared with them by us. We mandate that our third-party payment processing service providers adhere to privacy policies consistent with this Privacy Policy. However, we cannot guarantee the privacy practices of these providers.
Social Media Platforms
Engaging with Vonexta via social media platforms may entail the disclosure of personal information, subject to the privacy settings associated with such platforms. Other users of these platforms may access, collect, or use the shared information, potentially leading to unsolicited messages or unwanted contact. Vonexta disclaims responsibility for personal information voluntarily submitted on these platforms.
Cookies
Upon visiting the Website, one or more cookies and/or gif files ("Cookies") are sent to assign an anonymous, unique identifier to the visitor's computer or device. Cookies store non-personally identifiable information about you. They serve various purposes to enhance your Website experience. To learn more about Cookies, visit https://en.wikipedia.org/wiki/HTTP_cookie. We utilize Cookies to enhance the quality of the Website and/or Website Offerings.
While most Internet browsers are initially configured to accept Cookies, you can modify your browser settings to reject all Cookies or receive notifications when a Cookie is sent. Even if a user declines Cookies, they can still use the Website.
Behavioral Tracking/Do Not Track
Vonexta refrains from deploying Cookies or other tracking mechanisms on the Website to monitor user activity post-visit. However, third parties like Google or Zoho may engage in behavioral tracking after users leave the Website. Users may potentially disable some or all tracking activities using the "Do Not Track" feature or similar options in most major Internet browsers. However, Vonexta holds no liability for third-party tracking practices associated with the Website.
Third-Party Websites
The Website may contain links to third-party websites, including social media platforms. Vonexta does not endorse or control these websites' privacy practices or content. Each third-party website operates under distinct privacy and data collection policies, for which Vonexta assumes no responsibility or liability.
Security
Safeguarding your personal information is of utmost importance to us. We employ measures to protect end-users' personal information both online and offline (if any personal information is maintained offline). Sensitive information, such as credit card data collected during registration, is encrypted during transmission using SSL encryption software.
Access to personal information is strictly restricted, and reasonable precautions are taken to prevent public access. Our servers storing personal information are situated in secure physical environments. Additionally, security measures are in place to prevent loss, misuse, or alteration of personal information under our control.
Despite implementing reasonable precautions, we cannot guarantee absolute security due to potential vulnerabilities in storage facilities, technology, software, security protocols, or Internet data transmission. We acknowledge that unauthorized access by hackers or technological malfunctions could compromise certain personal information. Breaching our network security constitutes a punishable offense. Therefore, we cannot assure the absolute security of your personal information. Transmission of data through the Website is done at your own risk.
Only employees or third-party agents requiring access to personal information for specific job functions are granted permission. Employees failing to adhere to internal privacy policies face disciplinary action.
In compliance with applicable laws, we will notify you and relevant regulatory agencies if we become aware of a security breach compromising your personal information. Notification will be via email, although delays may occur to facilitate law enforcement actions, assess network damage, and implement corrective measures.
Minors
Individuals under eighteen (18) years of age (or the applicable age of majority, if older) are prohibited from using and/or disclosing personal information on the Website. We do not knowingly solicit or collect information from individuals under eighteen (18) years of age (or the applicable age of majority, if older). We encourage parental supervision of children's online activities, including participation and monitoring of interactive engagements.
Opt-Out/Unsubscribe
To opt-out of receiving email communications from us, follow the instructions provided at the end of relevant email messages or contact us at support@vonexta.com.
However, we reserve the right to continue contacting you for Vonexta Services-related communications or to respond to inquiries, even if you opt-out. To cease receiving Vonexta Services-related or inquiry response-related communications, discontinue requests for Vonexta Services and refrain from submitting inquiries.
Deleting and Updating Your Information
Upon request, we will disclose the personal information we hold about you. Additionally, we will remove personal information provided by you or collected by us upon request. Contact us via email at: support@vonexta.com to make such requests. However, we may ask for identification and details of the information to be accessed, corrected, or removed before processing requests. We reserve the right to decline unreasonable, repetitive, or impractical requests that may compromise the privacy of others or entail disproportionate technical efforts.
Deleting personal information may limit our ability to contact you regarding Vonexta Services. Therefore, if you wish to remain contactable for Vonexta Services-related purposes, refrain from deleting your personal information on file with us.
Additionally, residual copies of deleted personal information may persist on our active servers and backup systems for a period before permanent deletion.
Changes to this Privacy Policy
We retain the right to amend or update this Privacy Policy at any time by posting a notice on the Website. In case of significant alterations in the manner we handle personal information, users will be notified via email or by other reasonable means in compliance with state and federal laws. You will have the option to consent or opt-out of the revised policy's provisions.
Contact Us
For inquiries about this Privacy Policy, you can: (a) call us at: (833) 866-3982; (b) email us at: support@vonexta.com; or (c) reach out via U.S. mail at:
6280 W Atlantic Blvd
Suite 4
Margate, FL 33063
Collecting and Using Your Personal Data
TYPES OF DATA COLLECTED AND DEVICE PERMISSIONS
Among the types of Personal Data that Vonexta collects, by itself or through third parties, there are: Usage Data; Contacts permission; Camera permission; Precise location permission (non-continuous); Microphone permission; Phone permission; Storage permission; geographic position; Data communicated while using the service; app information; device logs; device information.
Personal Data may be freely provided by the User, or, in the case of Usage Data, collected automatically when using the Vonexta UC app.
Unless specified otherwise, all Data requested by the Vonexta UC app is mandatory and failure to provide this Data may make it impossible for Vonexta to provide its services. Users who are uncertain about which Personal Data is mandatory are welcome to contact us at any time.
Depending on the User's specific device, Vonexta may request certain permissions that allow it to access the User's device Data as described below.
- Camera permissionUsed for accessing the camera or capturing images and video from the device.
- Contacts permissionUsed for accessing contacts and profiles on the User's device, including the changing of entries.
- Microphone permissionUsed for accessing and recording microphone audio from the User's device.
- Phone permissionUsed for accessing a host of typical features associated with telephony. This enables, for instance, read-only access to the “phone state”, which means it enables access to the phone number of the device, current mobile network information, or the status of any ongoing calls.
- Precise location permission (non-continuous)Used for accessing the User's precise device location to allow users to share their location with other users.The geographic location of the User is determined in a manner that isn't continuous. This means that it is impossible for Vonexta to derive the exact position of the User on a continuous basis.
- Storage permissionUsed for accessing shared external storage, including the reading and adding of any items.
THE PURPOSE OF PROCESSING
The Data concerning the User is collected to allow the Vonexta to provide its Service, comply with its legal obligations, respond to enforcement requests, protect its rights and interests (or those of its Users or third parties), detect any malicious or fraudulent activity, as well as the following: Device permissions for Personal Data access, Hosting and backend infrastructure, Infrastructure monitoring, Location-based interactions, Contacting the User, Registration and authentication and Managing contacts and sending messages.
SHARING AND DISCLOSURE OF PERSONAL INFORMATION TO THIRD PARTIES
Any personal information that we collect (as identified in the "Personal Data We Collect" section) may be shared with business partners, contractors, vendors, and authorized third-party agents either with Your consent or for business or legal purposes and in accordance with applicable law to:- Conduct analytics in order to improve the user experience of our Apps and Services;- Provide support and technical services;- Operate, deliver, improve and customize our Apps, and Services.
RETENTION TIME
We process Personal Data and store it for as long as required to fulfill for which the information was originally collected.
Therefore Personal Data that was collected for purposes related to the performance of a contract between Vonexta and the User shall be retained until such contract has been fully performed.
We may retain Personal Data for a longer period whenever required to do so for the performance of a legal obligation or upon order of an authority.
Once the retention period expires, Personal Data will be deleted or anonymized.
